Topup Method

Before you can process payouts, you will need to allocate funds into your Durianpay account. There are three methods to top up your account:

1. Payment via Durianpay which is settled to your Durianpay balance

When you are onboarded to Durianpay, you can decide whether you want the fund to be settled to your bank account or Durianpay balance. In case that you opt the fund to be settled to Durianpay balance, your balance will be credited according to the settled amount for that day. All of the process will be running from Durianpay end only, so you can send pay outs without additional steps.

2. Virtual Account/ VA Static Transfer

Virtual Account is a unique, temporary bank account number assigned to a customer for specific transactions, often used for payments or top-ups

General Steps:

1. When you select a bank for the top-up, the system will generate a static Virtual Account (VA) number specific to that bank.
2. You can transfer any amount you wish to the generated VA number.
3. Once the transfer is completed, your balance will be updated within 1–5 minutes.

Supported VA Banks

SLA for Top-up Processing

The processing time for your top-up depends on the time of the transaction and the amount being topped up.

1. During Business Days (08:00 – 14:30 GMT+7)

SLA: Maximum 30 minutes after payment confirmation.

2. Outside Business Hours (Weekends or after 14:30 GMT+7 on Business Days)

Processing times vary based on the bank and top-up amount.

Cut-off Time for Supported Banks

Transactions outside the bank's processing window will be processed after the bank resumes operations.