Settlements

What are Settlements and Why do They Matter?

Simply put, settlements are how your business receives funds from customer transactions. Once a customer completes a payment, the funds go through a reconciliation process before being released to the merchant. This step means that the time from payment to settlement can take some time and may differ based on the payment provider. Understanding this process helps you be better equipped to handle cash flow, forecast your finances, and keep your business thriving.

When to Expect Your Settlements

Settlement times can vary depending on the payment method chosen by the customer. The quickest settlement for standard processing is typically 1 day. For a comprehensive list of service-level agreements (SLAs) and expected settlement timelines, please visit Settlement SLA for more details.

If you'd like to receive your funds sooner, or if your business would benefit from quicker cash flow, you may be interested in our faster settlement options.

Available Settlement Destinations

Durianpay supports several settlement options to give you better control over your finances:

• Bank Accounts: The most common choice for businesses, allowing funds to be transferred directly for easy access and daily operations.
• Durianpay Balance: Funds can be settled into your Durianpay Balance, making them instantly available for your pay out needs.

You can configure split settlements between a bank account and Durianpay Balance, with customizable percentage allocations to suit your business requirements. Your dedicated account manager will help to configure these settlement destinations to meet your business needs.

How Settlements Work in Durianpay

Durianpay’s settlement process is designed for speed, reliability, and transparency. Here’s a high-level view of how it works:

1. Payment Collection: When a customer pays a transaction, their chosen payment provider (like a bank or digital wallet) processes the transaction and sends the approved funds to Durianpay.
2. Reconciliation Process: Durianpay conducts a reconciliation process to verify and align all payment details, ensuring accuracy and compliance before funds can be released to you.
3. Settlement Transfer: After reconciliation is complete, the funds are transferred to the your chosen destination (i.e., bank account or Durianpay Balance).
4. Settlement Report: After the funds are transferred, you will be provided with reports that detail each transaction settled, ensuring full transparency and up-to-date information. These reports can be accessed through the Durianpay Dashboard on the Settlements page.

Support for Settlement Issues

While Durianpay strives to provide a seamless and reliable settlement experience, there may be instances where issues arise. If you encounter any issues or have questions regarding settlements, you can reach out in the following ways:

• Contact Your Account Manager: Your dedicated account manager is available to provide tailored assistance and guide you through any settlement issues.
• Email Support: For additional support, you can email us at [email protected], where our team will promptly respond to your inquiries.

We are committed to ensuring that your settlement experience is as smooth and efficient as possible.